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Boost IT Efficiency with
Co-Managed IT Services
With Outsource IT’s co-managed IT services, you can focus on your core IT needs while our team focuses on the day-to-day maintenance and management of your IT infrastructure.
Partner with us to
Solve your Biggest IT Challenges
Whether your need is low-level staff augmentation or you’re looking for a one-stop solution, our Co-Managed IT Services is an excellent option. We are committed to providing your business with the highest level of service, all while saving you time and money.
With Outsource IT’s Co-Managed IT Services you get:
24/7-365 Monitoring
We’ll provide 24/7/365 monitoring for your business-critical systems and be on-call when you need us most.
Qualified IT Experts
Eliminate the challenge of hiring and retaining qualified IT staff. We’ve got you covered.
Better Crisis Response
Recover faster from failures, breaches, or any other IT crisis with the help and experience of our team of experts.
Cutting Edge Expertise
Our IT experts are up to date on the latest tech trends, security best practices, and data management strategies.
Increase IT Efficiency
Choose which areas you want your internal team to focus on and leave the rest to us.
The Best of Both Worlds
Get the flexibility and agility of IT outsourcing while maintaining business focus with your internal IT team
Success Stories
We have serviced the private, healthcare, and legal sectors as well as government organizations. All in all, we’ve provided managed IT services and other solutions to companies & organizations in more than 10 major industries — and that number keeps increasing every year…
Outsource IT has brought critical thinking, support and value to our Organization. Their attention to detail and strategic approach leverages I.T. operations to meet today’s industry standards. Being EXCEPTIONAL is exactly what Outsource IT has brought to ICCRC.
Immigration Consultants of Canada Regulatory Council (ICCRC-CRCIC)
Regulatory Council (ICCRC-CRCIC) A national regulatory body regulating the Canadian immigration consulting profession
We were introduced to Outsource IT at a time when we were interested in improving our IT infrastructure and associated services. In working with Outsource IT; they have rebuilt our confidence in third party IT administration. As CBM grows, we know we are in good hands as we focus on serving our clients.
Canadian Business Machines Inc.
Full service designer and precision metal fabricator
Outsource IT has provided Springer’s an opportunity to have highly skilled IT resources without the cost of funding an internal IT department. Their ability to provide continuity of service with low staff turnover is valuable in providing us consistent service and familiarity with our IT/Network infrastructure.
Springer’s Meats Inc.
Family owned food services company with ~80 employees
“For a fast growing company like TravelEdge, partnerships with service providers that have a deep bench of domain experts is a key ingredient in scalable operations. Outsource IT resources are knowledgeable, their provisioning model is flexible and their price is market competitive. Their diligence and commitment has made them a valued component of our IT operations, and I have no hesitation in recommending their services.”
TravelEdge Inc.
Operations in 5 countries; powering $500 million in travel transactions
Want to Learn More about our Co-Managed IT Services?
What to Expect from Outsource IT
We understand what it takes to be an effective IT partner. We provide complete solutions and support to clients across Canada. With Outsource IT ‘being exceptional is the expectation’. Here are some of the services we provide:
- Enterprise class ticketing system
- Multiple monitoring and alerting systems & monitoring personnel
- 24×7 Capabilities and always available IT staffing
- 6:00 am daily server & network operation validation
- N+1 technical team count and redundant team members in all categories
- Recruiting, training & retention of technical team
- Fast SLAs and first call resolution capabilities
- Ability to re-schedule promptly to handle priority items
- Service coordinators to provide immediate response & scheduling
- NOC & SOC capabilities based on the level of MSP services provided
- The ability to work in any IT environment including complex cloud infrastructure
- Ability to service beyond local geographic for multi-site clients
- Help Desk service department to handle volume of user requests
- Ability to perform detailed audits and regular reviews (QBRs/ABRs)
- Asset and other systems reporting capabilities
- Process development & maintenance
Our Exceptional Partners
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Frequently Asked Questions
A: Many other MSP’s utilize block time and when that time runs out each month, additional billing applies. Outsource IT provides unlimited remote & help desk services for a single monthly flat fee for any location. Onsite services across Canada can be included in any offering.
A: Yes. We also provide a hybrid model to any degree as long as we have access to all items needing support.
A: Yes, however typically these ‘audit’ fees are refunded or credited towards your first month’s service fee.
A: Yes – there are systems in place monitoring 24×7 with active means for live escalation NOC staff.
A: Remote services are available 24×7 by calling our main line. A live person will answer the call and request basic details. If required, a technician will be dispatched onsite. Onsite 24×7 is available anywhere. (Note – within certain geography onsite service parameters must be pre-established and additional fees may apply.)
A: Many 24×7 MSP’s use overseas resources to provide support. However, satisfaction levels with this model can be very low. Our 24×7 is handled by a rotating internal staff. No 3rd parties (or overseas support) is used.
A: Yes – detailed. Contact us for a copy of our SLA documentation.
A: Yes. We cross-train regularly and have resources at-the-ready to fill in wherever you need us.
Yes. Every ticket is confirmed as complete with the end user prior to closing the ticket.
A: Yes. Regular business reviews are included and contain details of what is being done, status and recommendations as well as to ensure IT is aligned with future plans of the client. This ensures that we’re on the same page to aid in your business growth, not just IT needs.
