Coupled with a top-notch technical team, Outsource IT is a single point of contact to manage all of your IT requirements from planning, implementation, management, through to retirement without the need to engage multiple vendors. With a highly trained and versatile team, we provide exceptional service from the most basic to the most complex of solutions – all within one organization.
OUR SERVICE TEAM
Outsource IT technical team members are in constant development and training obtaining the technical requirements needed to effectively support any IT infrastructure. All of our technicians are required to meet our minimum standards of certifications & proven capability prior to being exposed to related service work.
Outsource IT is ever growing and expanding our in-house team which includes Management, Solution Architects, Systems Administrators, Network Engineers, Service Desk Analysts, Field Technicians, Project Managers, and Sales Professionals. For our geographically distant clients, Outsource IT maintains a database of service partners in all major metropolitan areas across North America who are part of a select group in the IT service industry ready to perform guided onsite services as required.
TEAM QUALIFICATIONS
At Outsource IT, training is a significant part of ensuring Exceptional service and an important aspect of how we operate as a team.
Outsource IT maintains internal documentation and processes that fuels the progressive learning of every team member. Our Service Coordinators and Project Managers utilize these tools to assign secondary resources to work activities performed by senior staff for live training opportunities. This not only enhances the skill set of every team member, but also enables a career path further enhancing our staff retention.
We believe the best way to learn is by teaching. Weekly training sessions are performed with every department of Outsource IT. Every team member is scheduled to perform a variety of training sessions on a skill set area they are either proficient in or learning themselves. This training methodology encourages self-motivated education and enhancement.
Outsource IT is driven by steering committees ensuring progressive enhancement of core services and company operations. The Training & Certifications steering committee tracks in detail which training, and certifications are best suited for each team member.
Our technical team members have one or more of A+, Network+, and Security+ certifications in addition to many advanced and vendor specific qualifications. A dedicated team member reviews and maintains our partner statuses with each vendor to ensure the highest partner level achievement available. At company or team member levels we hold many vendor specific certifications including Microsoft 365 Certified Expert, Hybrid Cloud Solutions Provider, SD-WAN, VSP, CCNA, Azure Administration, JNCIA and more.
With our core vendors we aim to maintain no less than a Silver level partner status. Outsource IT is also among the elite organizations that maintain Microsoft’s coveted Gold Partner status. This top status level requires a clear demonstration of capabilities in specific solution categories by every department, for team members to hold advanced level certifications, and demonstration of validated client engagements each providing highly positive reviews of the services delivered.
THE RIGHT FIT
We want you as a client. Let us help you find the right IT solutions for your own unique needs. Take the worry out of IT solutions, because at Outsource IT being exceptional is the expectation.
