Outsource IT takes a holistic approach to IT management by providing and supporting a wide range of products and services that help our client’s operations run efficiently. Our Team is constantly trained to provide exceptional support of the vendor partner solutions we provide. By acting as the liaison between our clients and various IT vendors, we provide the first line of support, isolating the root cause of issues and troubleshooting most problems without vendor intervention. If support escalation is required, we are familiar with the vendor’s operational processes, and can communicate effectively with the vendor’s technical staff for rapid issue resolution.
Though we maintain strong partnerships with all the major IT vendors we remain vendor-agnostic. We believe this is imperative in order to gain the most objective insight with no vested interest in recommending a particular product or solution. This approach allows us to recommend solutions that perfectly fit our client’s unique business needs and provide the very best value and return on investment. We have strong long term strategic partnerships with the following industry leaders to name but a few: