Reliable Managed IT Services from a Canadian IT Company you can Trust. Outsource IT provides Proactive IT Services, Support, and Maintenance, at a predictable monthly fixed fee to St. Catharines, Welland, Thorold, and Port Colborne area businesses.

How We Help You

  • We ensure that your IT operations run optimally, predictably, while keeping your critical data safe and secure.
  • Our Managed IT Support Service provides better value for your IT dollars by providing a total solution for your IT needs at a fixed monthly fee.
  • We provide proactive IT maintenace that detects and solves your IT problems even before they arise, ensuring that your business runs smoothly at all times.

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How we serve you

Translating Technology into Business

We align your IT management with your actual business goals. Reviews such as business IT planning, budgeting, and security are conducted regularly as part of our value-adding services for your business.

Fixed Monthly Fee

Outsource some or even all your IT, and get all of the benefits an internal IT department for a fraction of the price of staffing one yourself. We also accommodate all types of budgets so it’s perfect for growing medium-sized enterprises.

We’ll Be There When You Need Us

Our reach has no boundaries. From single to multiple locations, with local
or remote users — we have a nationwide dispatch team that will work with you at
your location to accommodate all of your IT needs.

We Solve Problems Before They Happen

We provide 24×7 Advanced Monitoring & Preventative Maintenance for all our clients — no exception. This ensures that all of the critical network devices in your business are healthy and functioning reliably at all times.

All-Inclusive IT Services

We cover all aspects of your IT needs. From security, data protection, applications, to even regular hardware checkups to prevent IT failures. Even if a failure occurs (as is sometimes the case with unpredictable IT infrastructures), we deal with issues with top priority and speed.

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Finding a reliable St. Catharines IT company
can be hard…

Finding one who actually cares about your business success — and is reachable 24/7/365 — is even harder.

It’s easy to just outsource your IT support and management to any MSP (Managed Services Provider) in St. Catharines. However you need real experts with deep knowledge, providing a myriad of IT solutions, coupled with relevant industry experience.

That’s where we come in. We’re here to provide the definitive solution for your business IT support needs.

Meet Outsource IT, the reliable IT company you can trust, serving the St. Catharines area including Welland, Thorold, and Port Colborne.

IT Success Stories

We have serviced the private, healthcare, and legal sectors as well as government organizations. All in all, we’ve provided managed IT services and other solutions to companies & organizations in more than 10 major industries — and that number keeps increasing every year…

Outsource IT has brought critical thinking, support and value to our Organization. Their attention to detail and strategic approach leverages I.T. operations to meet today's industry standards. Being EXCEPTIONAL is exactly what Outsource IT has brought to CICC.
College of Immigration and Citizenship Consultants (CICC)
College of Immigration and Citizenship Consultants (CICC)
We were introduced to Outsource IT at a time when we were interested in improving our IT infrastructure and associated services. In working with Outsource IT; they have rebuilt our confidence in third party IT administration. As CBM grows, we know we are in good hands as we focus on serving our clients.
Canadian Business Machines Inc.
Full service designer and precision metal fabricator
Outsource IT has provided Springer’s an opportunity to have highly skilled IT resources without the cost of funding an internal IT department. Their ability to provide continuity of service with low staff turnover is valuable in providing us consistent service and familiarity with our IT/Network infrastructure.
Springer’s Meats Inc.
Family owned food services company with ~80 employees
"For a fast growing company like TravelEdge, partnerships with service providers that have a deep bench of domain experts is a key ingredient in scalable operations. Outsource IT resources are knowledgeable, their provisioning model is flexible and their price is market competitive. Their diligence and commitment has made them a valued component of our IT operations, and I have no hesitation in recommending their services."
TravelEdge Inc.
Operations in 5 countries; powering $500 million in travel transactions

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Being exceptional is the expectation

At Outsource IT, quality of work is job number one. Our technical team is regularly trained and certified, staying up to date on the latest enhancements with all our major vendors. Be it via remote help desk, or even on-site support, we have a dedicated team you can reach out to anytime, anywhere in the St. Catharines area.

We are here 24/7/365 to ensure that all your business IT needs and expectations are being met at all times.

Our Exceptional Partners

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3 simple steps to IT peace of mind

1. Get in touch with us

It’s as simple as filling out a form to get in touch with us. Click here to get started. We’ll get back to you quickly, usually within 12 hours.

2. We'll create an IT plan for your unique needs

We’ll help you create a monthly work plan to secure all your IT needs. There will be no stones left unturned at this phase — we’ll make sure that every part of your business is covered.

3. You get IT peace of mind with Outsource IT

At this stage, a partnership is established between the two of us. Rest assured that your trust & satisfaction will be our biggest goal as we constantly deliver and cover all your IT needs reliably.

Need to Learn More or Get Started?

We’ll be in touch same or next business day to discuss your organization’s IT needs.

Frequently Asked Questions

Q: Do you provide unlimited remote, help desk, and onsite services?

A: Many other MSP’s utilize block time and when that time runs out each month, additional billing applies. Outsource IT provides unlimited remote & help desk services for a single monthly flat fee for any location. Onsite services are also unlimited within a 50km radius of our headquarters in St. Catharines, ON.

Q: Do you provide managed IT services in a hybrid model or is it all-or-nothing?

A: Yes. We also provide a hybrid model to any degree as long as we have access to all items needing support.

Q: Are there onboarding fees for Managed IT Services?

A: No.

Q: Is monitoring performed in a 24x7 fashion?

A: Yes – there are systems in place to trigger monitoring activities 24×7.

Q: Are technicians available 24x7?

A: Remote services are available 24×7 by calling our main line. A live person will answer the call and request basic details. If required, an onsite will be dispatched. Onsite 24×7 is available anywhere. (FYI – we can supply 24×7 onsite services anywhere however if it’s outside our 50km range, it has to be pre-established and additional fees may apply.)

Q: Is 24x7 handled by an additional 3rd party or internal staff?

A: Many 24×7 MSP’s use overseas resources to provide support. However, satisfaction levels on this model is very low. Our 24×7 is handled by a rotating internal staff. No 3rd parties (or overseas) is used.

Q: Are there clearly defined SLA’s for priority and non-priority requests?

A: Yes – detailed. Contact us for a copy of our SLA documentation.

Q: Can the company handle a surge of workload and/or emergencies?

A: Yes. We cross-train regularly and have resources at-the-ready to fill in wherever you need us.

Q: Do you have a quality assurance methodology?

Yes. Every ticket is confirmed as complete with the end user prior to closing the ticket.

Q: Do you include regular Business Reviews?

A: Yes. Regular business reviews are included and contain details of what is being done, status and recommendations as well as to ensure IT is aligned with future plans of the client. This ensures that we’re on the same page to aid in your business growth, not just IT needs.

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